My wife came home in the afternoon to find our garage filled with water – the water heater was gone! We looked for recommendations on Yelp and found several companies. Some specialized in water heaters and others were general plumbers, but none of them could even come to look until the next day. I called Workright because of their rating, and they are located nearby work so I can follow up easily if I need to. The receptionist told me someone would come over and do the work within the next hour or so which was great. So I told her to go ahead. Within half an hour, Evan called me. He is the estimator, and over the phone gave me a price. I asked if someone could do the work the same day and he told me they could, and would be there in about an hour.
Then he gave me the option of saving money by getting my own water heater and letting them install it, or having them pick it up and install it. Either way, they were to remove the old water heater. Although the price was outstanding if I picked up my own water heater, I told them to do it because I don’t have a large truck for transport and we wanted it done that day. About 5:30 pm Kenny arrived at the house and started to work. Because of the install location, there were some difficulties in getting it done, but Kenny worked until 10:30 pm to finish it. He didn’t try to sell us any additional parts or service, and was totally professional and respectful. The work was done right the first time, and needless to say, we are very happy.
I know I will use Workright in the future for other work. They really impressed us!
-Mike D, San Diego
